Terms & Conditions

1. Introduction & Acceptance of Terms

1.1This website, iamchloelawless.com, is operated by Chloe Lawless, a sole trader based in the United Kingdom.

1.2By accessing this website, booking a coaching session, purchasing a digital product, or using any of my services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the site or purchase any services.

1.3These terms should be read alongside my Privacy Policy, which explains how I handle your personal data.

2. Definitions

2.1Throughout these terms, the following definitions apply:

(a)“Services” — coaching sessions, digital products, website content, speaking engagements, and any other services offered through this website

(b)“Client”, “You”, “Your” — the person using this website, booking a session, or purchasing a product

(c)“I”, “Me”, “My”, “Coach” — Chloe Lawless

(d)“Session” — any booked coaching call, whether by phone, FaceTime, or video call

(e)“Digital Product” — downloadable content including PDF workbooks, guides, journals, and audio files

3. Services Description

3.1I offer 1:1 coaching services designed to support personal growth, self-discovery, and mindset development. Sessions are conducted via phone, FaceTime, or video call.

3.2Current coaching packages include:

(a)Clarity Call — a 30-minute introductory session

(b)The One Hour Mindset Shift — a one-off deep-dive session

(c)The Becoming Journey — a structured monthly coaching programme

(d)WE do it anyway — intensive weekly or monthly support packages, which may include daily WhatsApp contact during agreed hours

3.3I also offer digital products (workbooks, guides, audio files), speaking engagements, and free content including blog articles and an online quiz.

4. Booking & Payment Terms

4.1All coaching sessions are booked through Calendly

4.2Payment is processed securely via Stripe at the time of booking

4.3All prices are listed in pounds sterling (GBP) and include VAT where applicable

4.4I reserve the right to change prices at any time, but any sessions or packages already booked and paid for will be honoured at the original price

4.5Digital products are purchased via Stripe checkout and delivered as instant digital downloads

5. Cancellation & Rescheduling Policy

5.1I understand that life happens, but I ask that you respect my time as I respect yours.

5.272 hours’ notice is required for all cancellations and rescheduling requests

5.3Late cancellations (less than 72 hours’ notice) — the session fee is forfeited and no refund will be given

5.4No-shows — if you do not attend your booked session without notice, the session fee is forfeited with no refund

5.5Rescheduling — you may reschedule once per booking, provided you give at least 72 hours’ notice

5.6Short-notice bookings — if you book a session less than 72 hours before the scheduled time, the booking is confirmed immediately and is non-refundable. By completing a short-notice booking you acknowledge that preparation begins straight away and the 72-hour cancellation window cannot apply. You may still reschedule once, subject to availability, provided you contact me as soon as possible.

5.7If I need to cancel — I will offer you a full refund or a rescheduled session at no additional cost

6. Refund Policy

6.1One-off sessions (Clarity Call, The One Hour Mindset Shift) — fully refundable if cancelled with at least 72 hours’ notice before the scheduled session

6.2Ongoing packages (The Becoming Journey, WE do it anyway) — if you wish to end an ongoing package early, you may receive a pro-rata refund for genuinely unused sessions within the current billing period, minus a fixed administration fee of £40 to cover scheduling and administrative costs.

6.3Digital products — because digital content is delivered instantly upon purchase, no refund is available once the download has begun. By purchasing and downloading a digital product, you consent to the immediate supply of digital content and acknowledge that you lose your right to cancel under the Consumer Rights Act 2015 (Section 36) and the Consumer Contracts Regulations 2013.

6.4Faulty digital products — if a digital product is faulty, corrupted, or not as described, you are entitled to a repair, replacement, or price reduction under the Consumer Rights Act 2015. Please contact me within 14 days of purchase.

6.5Speaking engagements — separate contract terms apply and will be agreed in writing before the engagement

7. Group Challenges & Programmes

7.1From time to time I may offer fixed-duration group challenges or programmes (e.g. a 30-day challenge). These are services delivered over time, not one-off digital products, and the following terms apply.

7.2Immediate start & consent — by purchasing a group challenge you request that the service begins on the advertised start date (or immediately, if the challenge is already underway) and you consent to the service commencing before the 14-day cooling-off period expires. You acknowledge that you will be required to pay for any days of the challenge already delivered if you subsequently cancel.

7.3Cancellation & refunds — the following refund schedule applies based on when you cancel:

7.4What “pro-rata” means — the refund is calculated as: (total price ÷ total days) × remaining undelivered days. For example, if a 30-day challenge costs £90 and you cancel on day 10, the refund would be (£90 ÷ 30) × 20 = £60, minus any applicable administration fee.

7.5Access after cancellation — upon cancellation, access to any group chat, community space, or daily content associated with the challenge will end. Any materials already received up to the point of cancellation remain yours.

7.6No partial attendance refunds — if you choose not to engage on certain days but remain enrolled, this does not entitle you to a refund for those days. The service is considered delivered when the daily content or engagement is made available to you.

7.7Behaviour — all participants are expected to engage respectfully. I reserve the right to remove any participant whose behaviour is disruptive, harmful, or inappropriate towards other participants or myself, without refund.

8. Client Responsibilities

7.1By booking a coaching session or using my services, you agree to:

(a)Attend your booked sessions on time and be prepared to engage

(b)Participate honestly and constructively in the coaching process

(c)Understand that coaching is not a substitute for therapy, counselling, or professional medical, legal, or financial advice

(d)Maintain confidentiality regarding any materials, frameworks, or resources I share with you during sessions

(e)Communicate through agreed channels only (e.g. WhatsApp support is available during agreed hours as part of specific packages)

(f)Attend sessions free from the influence of recreational drugs or alcohol to a degree that impairs your ability to engage meaningfully in the coaching process. This does not apply to prescribed medication taken as directed by your doctor. If I reasonably believe you are impaired during a session, I reserve the right to end the session immediately under clause 8.3

9. Inappropriate Behaviour & Right to Terminate

8.1My coaching environment is built on mutual respect, trust, and professional boundaries. I operate a zero-tolerance policy for any form of inappropriate behaviour.

8.3My right to end a session: I reserve the right to immediately end any session if you behave inappropriately. No refund will be issued for that session.

8.4Clarity Call: The Clarity Call is a one-time introductory session. If you behave inappropriately during the Clarity Call, the call will be ended immediately with no refund of the £20 fee. I am under no obligation to offer you any further sessions, and you will be declined from booking any future coaching services. A record of the incident will be kept.

8.5My right to terminate the coaching relationship: If your behaviour is repeated or sufficiently serious, I reserve the right to terminate the entire coaching relationship immediately, with written notice. A pro-rata refund for genuinely unused sessions may be issued at my sole discretion.

8.6Harassment and unwanted contact: Any form of harassment, stalking, or unwanted contact outside of agreed channels is grounds for immediate termination of services with no refund. I may also report such behaviour to the relevant authorities.

8.7My personal safety and professional boundaries are non-negotiable. By booking a session, you confirm that you understand and accept these terms.

10. Coach’s Responsibilities

9.1I commit to:

(a)Delivering my services with reasonable care and skill, as required by the Consumer Rights Act 2015

(b)Maintaining confidentiality of your personal information and anything shared during sessions (except where required by law or where there is a risk of serious harm to you or others)

(c)Providing a professional, supportive, and non-judgemental coaching environment

(d)Being transparent about what coaching can and cannot offer

11. Intellectual Property

10.1All content on this website — including text, images, design, blog articles, quiz content, and branding — is the intellectual property of Chloe Lawless and is protected by UK copyright law

10.2Digital products are licensed for personal use only. You may not redistribute, resell, share, or reproduce them in any form without my written permission

10.3Coaching materials, frameworks, and resources shared during sessions remain my intellectual property

10.4You retain full ownership of your own personal insights, notes, and any work you create during the coaching process

12. Disclaimer & Limitation of Liability

11.1Coaching is an educational and supportive service. It is not professional therapy, counselling, medical, legal, or financial advice

11.2I do not guarantee specific results. Your outcomes depend entirely on your own effort, commitment, and circumstances

11.3My maximum liability for any claim arising from a service is limited to the amount you paid for that specific service

11.4I am not liable for any decisions you make, or actions you take, based on coaching sessions or content on this website

11.5I am not liable for any indirect, consequential, or special damages arising from the use of my services

11.6This website is provided “as is”. I do not warrant that it will be available without interruption or free from errors

11.8Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

13. Confidentiality

12.1Everything discussed in coaching sessions is treated as confidential. I will not disclose anything you share with me except in the following circumstances:

(a)Where I am required to do so by law (e.g. a court order)

(b)Where I believe there is a serious risk of harm to you or someone else

(c)Where you have given your explicit consent

12.2I may use anonymised case studies for educational purposes (e.g. in blog posts or speaking engagements). Testimonials will only ever be shared with your written permission.

14. Website Use

13.1All content on this website is for personal, non-commercial use only

13.2You may not scrape, copy, reproduce, or redistribute any content from this site without written permission

13.3Quiz results (“The Lie You Tell Most”) are provided for personal insight and self-reflection only — they are not diagnostic, clinical, or therapeutic in nature

13.4Newsletter subscriptions are consent-based. You may unsubscribe at any time using the link in any email

13.5Use of cookies is governed by my Privacy Policy

15. Third-Party Services

14.1I use a number of third-party services to operate this website and deliver my services:

(a)Calendly — for session booking and scheduling

(b)Stripe — for secure payment processing

(c)WhatsApp — for messaging support within specific coaching packages

(d)Social media platforms (Instagram, TikTok, YouTube) — for content and community

14.2I am not responsible for the availability, security, or terms of any third-party service. Each platform operates under its own terms and privacy policies.

14.3Links to external websites do not constitute endorsement. I am not responsible for the content or practices of any linked third-party sites.

16. Affiliate Relationships

15.1This website may contain affiliate links to third-party products. If you purchase a product through an affiliate link, I may receive a commission at no additional cost to you.

15.2Affiliate links do not constitute an endorsement, partnership, or sponsorship. I am not responsible for the quality, delivery, or terms of sale of any third-party products purchased through affiliate links. Any purchases are subject to that third party’s own terms and conditions.

15.3Where affiliate links are present, this will be disclosed in accordance with UK advertising standards.

17. Force Majeure

16.1Neither party shall be liable for any delay or failure to perform obligations under these terms where such delay or failure is caused by circumstances beyond reasonable control. This includes, but is not limited to, illness, bereavement, technical failures, internet outages, pandemic, natural disaster, or other unforeseen events.

18. Complaints Procedure

17.1I take all feedback seriously. If you are unhappy with any aspect of my services:

(a)Email me at [email protected] within 14 days of the issue

(b)I will acknowledge your complaint and respond within 5 working days

(c)If we are unable to resolve the matter between us, you may wish to consider mediation as an alternative dispute resolution method

19. Changes to These Terms

18.1I may update these terms from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of the website or services after changes are posted constitutes acceptance of the updated terms.

18.2If you have an existing booking or active coaching package, the terms that applied at the time of your purchase will continue to govern that agreement.

20. Governing Law & Jurisdiction

19.1These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of my services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19.2Nothing in these terms shall affect your statutory rights as a consumer under UK law.

21. Severability

20.1If any provision of these terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

22. Contact

21.1If you have any questions about these terms, please get in touch:

• Name: Chloe Lawless
• Email: [email protected]
• Website: iamchloelawless.com